- 16 Nov 2015
Emirates Post Group (EPG), alongside Abu Dhabi University Knowledge Group (ADUKG), has today launched its internationally-benchmarked Egrab customer service training programme
Abu Dhabi - Emirates Post Group (EPG), alongside Abu Dhabi University Knowledge Group (ADUKG), has today launched its internationally-benchmarked Egrab customer service training programme.
The company has welcomed 20 of its most talented Emirati staff to the opening day of the specialised programme, which aims to further develop their customer service skills to world-class standards.
Two groups, each of 20 Emirati participants, have been chosen for the customised development course after undergoing a rigorous selection process. They will now progress through six comprehensive customer service modules that will focus on critical skills and knowledge.
Participants were selected from across EPG's UAE Postal Areas. Both groups will have 4 participants each from Abu Dhabi and Dubai, and 3 participants each from Sharjah, Ras al-Khaimah, Al Ain, and Fujairah. The selection process was designed to select the best candidates through an objective assessment of skills and competencies. This was based on aspects such as a profiling assessment, results of performance appraisals, and a candidate's level of qualifications.
The course will take participants through six modules from the world's leading customer service training body. Led by expert facilitators, the groups will cover 'Leading Empowered Teams', 'Feelings', 'Empowerment', 'Speed', 'Loyal for Life', and 'Handling Irate Customers'. These courses cover some of the most crucial customer service skills, as well as providing plenty of opportunities to practice new skills through role-play and group activities.
"It has been especially pleasing to see such a high level of interest and motivation to join the Egrab programme. Emirates Post Group has a very talented workforce, so the individuals starting the programme today have demonstrated exceptional abilities to distinguish themselves. Of course, they will now be challenged to improve their skills still further, in line with our drive to benchmark customer service standards against the very best international standards," said Sami Alkhaja, EPG's Chief Support Services Officer.
Dr. Ahmad Badr, CEO of Abu Dhabi University Knowledge Group, added: "ADUKG is delighted to welcome the first group of EPG employees to the Egrab programme. Over the next few months, they will be taken through a highly-customised learning experience that will raise their customer service performance to new levels of excellence. We are looking forward to working with EPG, to support them in meeting the UAE Vision 2021 goal to develop National talent."
7th year of the Forum, demonstrates the continued strength and seriousness of the effort to advance Emiratisation initiatives. ADUKG is very much looking forward to opening the doors to this year’s Forum, and to supporting the formulation of innovative new solutions to some of the Emiratisation challenges that still remain,” said Dr. Ahmad Badr, Chief Executive Officer of ADUKG.